OpenSea launches verified customer support to fight Discord scammers

Illustration by Dale Crosby Close / The Verge

On Tuesday, OpenSea and NFT communications platform Metalink announced a new partnership aimed at preventing social engineering attacks carried out through Discord DMs. As The Verge previously reported, some confidence tricksters have made millions of dollars by posing as customer service agents in OpenSea’s official Discord server and tricking NFT holders into sharing details that will let the scammers take control of their cryptocurrency wallets.

OpenSea hopes to mitigate these scams by using Metalink, which operates a “token gated” communications platform so that only users holding certain NFTs in their cryptocurrency wallets will be able to get access. When they do so, they’ll be connected with authenticated OpenSea support...

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