Microsoft to pay $20 million FTC settlement over improperly storing Xbox account data for kids

The Microsoft Xbox game logo against a green and black background.
Illustration: Alex Castro / The Verge

Microsoft is set to pay the Federal Trade Commission (FTC) a $20 million settlement over charges that the company violated the Children’s Online Privacy Protection Act (COPPA). The company retained certain personal information of kids far longer than it should have when they made accounts, according to a press release.

Microsoft will also have to make some changes as part of a proposed order filed by the Department of Justice (DOJ) on behalf of the FTC. Those changes include telling parents that a separate child account comes with additional privacy protections, requiring parents to give consent for child accounts made before 2021, making systems to delete data about necessary to get parental consent for a kids’ account, and telling...

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