Facebook’s plan to offer free internet in developing countries ended up costing users, WSJ reports

Illustration by Alex Castro / The Verge

Facebook partners with mobile carriers in developing countries like Indonesia, the Philippines, and Pakistan to give users free access to Facebook and a few other websites, but users have been unknowingly getting charged by their cellular providers, according to a report from The Wall Street Journal.

The service, called Free Basics, is offered through Meta Connectivity (formerly Facebook Connectivity) and is supposed to provide users with “access to communication tools, health information, education resources and other low-bandwidth services” at no charge. The program has been around since 2013, and as of last October, it serves more than 300 million people.

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