AI won’t relieve the misery of Facebook’s human moderators

No matter what companies say, AI is not going to solve the problem of content moderation online. It’s a promise we’ve heard many times before, particularly from Facebook CEO Mark Zuckerberg, but experts say the technology is just not there — and, in fact, may never be.

Most social networks keep unwanted content off their platforms using a combination of automated filtering and human moderators. As The Verge revealed in a recent investigation, human moderators often work in highly stressful conditions. Employees have to click through hundreds of items of flagged content every day — everything from murder to sexual abuse — and then decide whether or not it violates a platform’s rules, often working on tightly-controlled schedules and...

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